Clean & Care: We recommend hand washing the sweaters and hang drying. Should you need to machine wash, please do so on cold and hang dry, they will shrink slightly if put in the dryer.
All merchandise in new or unused condition may be returned with your packing slip up to 14 days from the purchase date for a refund or for store credit (less shipping costs and surcharges). Returned packages received after 14 days can be redeemed for store credit only. All returns are subject to at $7 restocking fee.
*all We're In This Together Sweaters are final sale and are only accepted for exchanges
All International orders and sale items are final sale. No refunds or store credits are available on any of these purchases. Please be aware that Ellsworth & Ivey reserves the right to refuse any return if they do not meet our return requirements.
All returns must be returned in the original condition and packaging that was sent with the tags attached.
To ensure that we can efficiently process your refund, please make sure your return meets the requirements below:
Ellsworth & Ivey gladly accepts returns of unwashed, unworn merchandise for a full refund within 14 days of purchase. After 14 days a store credit will be issued.
Refunds will be made in the form of the original payment (PayPal, Apple Pay, Credit Card, or Gift Card).
Returned items must have original tags attached and must be accompanied by the packing slip associated with your order.
Returned orders received at our warehouse without paperwork will be issued a merchandise credit for the current selling price of the item or items.