E I Careers: Keyholder

Job Title: Keyholder
Location: Nantucket, MA

Type: Seasonal, Immediate - Sept/Oct

About Ellsworth & Ivey:
Ellsworth & Ivey is a contemporary fashion brand specializing in custom knitwear for a diverse range of clients, including retail stores, country clubs, collegiate programs, resorts, and more. Our brand is known for its high-quality craftsmanship, attention to detail, and personalized service, offering a unique approach to customizable knitwear. We are passionate about providing exceptional experiences and products that embody sophistication and style.

Position Overview:

We are seeking a reliable, proactive, and motivated Keyholder to take ownership of store operations during their shift. As the on-site leader, you will guide the team, manage daily operations, and ensure a smooth, efficient, and exceptional customer experience. You’ll be the go-to person for leadership, problem-solving, and operational excellence whenever the Store Manager is off-site.

Key Responsibilities:

Operations:

  • Execute Opening & Closing Checklists and submit completed EOD Reports.

  • Review turnover notes from previous shifts and create a clear Plan of Action (POA) for the day.

  • Assign zones and breaks to associates, adjusting as needed throughout the shift.

  • Oversee daily cash drawer operations following proper procedures.

  • Ensure online orders are processed, returns handled, and new inventory is received, unpacked, barcoded, backstocked, and merchandised properly.

  • Maintain brand standards for cleanliness, organization, and visual presentation.

  • Manage daily tasks such as restocking, steaming, and floor resets.

  • Take end-of-day store photos only after verifying visual standards are met.

Team Leadership:

  • Independently open and close the store, taking full ownership of operations.

  • Lead, coach, and support the team during your shift; act as the on-floor expert.

  • Provide real-time feedback to elevate team performance.

  • Serve as Manager on Duty when the Store Manager is off-site.

  • Make quick operational decisions to support sales and customer experience.

Sales & Customer Experience:

  • Deliver exceptional customer service and foster a positive in-store atmosphere.

  • Lead by example on the sales floor, modeling strong client interactions.

  • Support the team in achieving daily, weekly, and monthly sales goals.

  • Cultivate customer relationships and encourage clienteling and follow-ups to drive loyalty.

Qualifications:

  • Proven leadership experience in retail or customer-facing environments.

  • Strong organizational and problem-solving skills.

  • Ability to make quick decisions and manage multiple priorities.

  • Excellent interpersonal and communication skills.

  • Reliable, proactive, and able to take ownership of store operations.

  • Sales-driven with a customer-first mindset.

Work Environment:
This role requires flexibility, including opening and closing shifts, and may involve standing, walking, and occasional heavy lifting. You will act as a key leader in maintaining the store’s operational excellence and brand standards.

Compensation:

$20-23/hr depending upon experience

How to Apply

Please click below to complete our application form for this role!

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