All merchandise in new or unused condition may be returned with your packing slip up to 14 days from the purchase date for a refund or for store credit (less shipping costs and surcharges). Returned packages received after 14 days can be redeemed for store credit only. All returns are subject to at $7 restocking fee.
*all We're In This Together Sweaters are final sale and are only accepted for exchanges
If you would like to process an exchange, you may do so by emailing us directly at shop@ellsworthandivey.com. We will ship to the same shipping address listed on the original order unless otherwise noted. If the item requested is not in stock at the time the return is received, we will reach out to you to discuss options.
Please allow 2 weeks from return shipment date for a return or exchange to be processed.
Return Policy Exceptions
All International orders and sale items are final sale. No refunds or store credits are available on any of these purchases. Please be aware that Ellsworth & Ivey reserves the right to refuse any return if they do not meet our return requirements.
All returns must be returned in the original condition and packaging that was sent with the tags attached.
To ensure that we can efficiently process your refund, please make sure your return meets the requirements below:
- Ellsworth & Ivey gladly accepts returns of unwashed, unworn merchandise for a full refund within 14 days of purchase. After 14 days a store credit will be issued.
- Refunds will be made in the form of the original payment (PayPal, Apple Pay, Credit Card, or Gift Card).
- Returned items must have original tags attached and must be accompanied by the packing slip associated with your order.
- Returned orders received at our warehouse without paperwork will be issued a merchandise credit for the current selling price of the item or items.
