All merchandise in new or unused condition may be returned with your packing slip up to 15 days from the purchase date for a refund or for store credit (less shipping costs and surcharges). Returned packages received after 15 days can be redeemed for store credit only. You can process your return by reaching out by filling out our Return/Exchange form online and waiting for your pre-paid return label. Please fill out the included return/exchange form and include this in our return shipment. All returns are subject to at $9 restocking fee.
If you would like to process an exchange, you may do so by filling out by filling out the Return/Exchange form online to request a return label. Please also fill out and include and exchange form in your return shipment. We will ship to the same shipping address listed on the original order unless otherwise noted. If the item requested is not in stock at the time the return is received, we will reach out to you to discuss options.
Please allow 2 weeks from return shipment date for a return or exchange to be processed.
Return Policy Exceptions
All International orders and sale items are final sale. No refunds or store credits are available on any of these purchases. Please be aware that Ellsworth & Ivey reserves the right to refuse any return if they do not meet our return requirements.
All returns must be returned in the original condition and packaging that was sent with the tags attached.
To ensure that we can efficiently process your refund, please make sure your return meets the requirements below:
Ellsworth & Ivey gladly accepts returns of unwashed, unworn merchandise for a full refund within 15 days of purchase. After 15 day a store credit will be issued.
Refunds will be made in the form of the original payment (PayPal, Apple Pay, Credit Card, or Gift Card).
Returned items must have an original tags attached and must be accompanied by the packing slip associated with your order.
Returned orders received at our warehouse without paperwork will be issued a merchandise credit for the current selling price of the item or items.
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